Trio Cloud Contact Centre for your profitable, customer-centric business

State-of-the-art customer service anytime, anywhere, via any channel, and on any device.

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Be agile. Be flexible. Be scalable.

Trio Cloud Contact Center is reliable, secure, and always highly available and has capabilities relevant to the smallest and largest organisations while seamlessly integrating with other business applications such as CRM tools.

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Premium Security

Trio Cloud is supporting the highest demand for data security.

Scalability

Easy to grow with you as your business grows and flexes with seasonality requirements

Cost Certainty

No infrastructure investment or surprise third-party costs - just the same rate per month, per agent for the duration of the contract

Reliability

Geo-redundancy and remote access means your Contact Centre is always on and accessible from anywhere

Free-up IT

We manage your Contact Centre applications so your IT staff can focus on the business

Pace of Innovation

Take advantage of emerging technologies such as Artificial Intelligence to keep pace with rising customer expectations

Global Leader

More than 10,000 mid-market and enterprise customers globally increase customer retention and acquisition by improving customer service, contact centre operations and better understanding the voice of the customer, using Enghouse Interactive Contact Center.

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cloudicon

A hybrid workplace can provide a better customer experience and create growth

Technology must enable new forms of communication and create seamless workflows that improve both individual and organizational results. Cloud and collaboration technology is crucial for your company to succeed in the new “normal”.

msteams

Member of Microsoft Teams Connected Contact Center Certification Program

Microsoft’s certification program is developed to provide customers with the assurance that each partner’s solution has been tested and verified to provide the quality, compatibility, and reliability they expect from Microsoft solutions.

Microsoft Gold Partner

Microsoft Gold partner for over fifteen years

We have over 12 years R&D experience alignment with Microsoft solutions. Our Gold Partner status is recognised as top 1% of elite technology partners. Over 600 customers have trusted us to deploy our leading-edge contact centres in a Microsoft environment.

Powerfully Simple

Set up your Cloud contact centre in weeks, not months, without compromise on functionality.

  • Ensures business continuity
  • Integrates with current technology
  • Delivers robust functionality
  • Provides higher service availability
  • Handles customer interaction ‘spikes’
  • Supports evolution of business requirements
FIND THE PERFECT FIT FOR YOU
Webinar

Hybrid working in a Cloud Contact Centre integrated with Microsoft Teams

A real-life success story presented by Microsoft, Hitachi ABB Power Grids and Enghouse Interactive

Speakers:
Theodora Malmström, Customer Success Product Marketing Manager, Microsoft
Ron Palinkas, Head of Customer Connect – Americas, Hitachi ABB Power Grids
Jeremy Payne, VP International Marketing, Enghouse Interactive

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3 speakers

Actionable Insights

Your business has questions – your contact centre has the answer. Enghouse has partnered with Microsoft, helping enterprises transform their contact centres to modern experience centres that deliver insights and drive growth.

  • Create better business insights
  • Detect and resolve issues
  • Boost agent efficiency
  • Smarter service through intelligent routing and highly accurate, automated responses
  • Deliver a personalised experience

Innovative Enterprises trust Enghouse Interactive

The ability to replace multiple disjointed systems with a single, unified, multi-channel platform capable of handling different media and integrating into our back-office systems is a crucial value-add that positively impacts our internal operations as well as our customer satisfaction.
Marcello Milani, Project Sponsor and Customer Experience Director, lastminute.com

lastminute.com
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